Terms of Service

iNGen (“iNGen”, “we”, “us”, or “our”) is operated by INGEN LABS PTY LTD, an Australian registered company with ABN 63 688 809 145. Our registered office is in Australia.

Verify our registration on the Australian Business Register: click here.

These Terms of Service (“Terms”) form a binding agreement between you and iNGen. By creating an account, joining our waiting list, or using any part of our website, products, or services (the “Service”), you confirm that you have read, understood, and agree to be bound by these Terms.

If you're using the Service on behalf of an organisation, you confirm you have authority to bind that organisation, and “you” refers to both you and the organisation. If you don't agree to these Terms, please don't use the Service.

You must be at least 16 years old to use the Service. By using the Service you confirm you meet this requirement and have legal capacity to enter into these Terms.

You agree to provide accurate, current, and complete information when you sign up or join the waiting list, and to keep that information up to date. You're responsible for keeping your login credentials confidential and for all activity that happens under your account. Notify us promptly at contact@ingenworkspace.com if you suspect unauthorised access.

Joining our waiting list reserves your place but doesn't guarantee access. We roll out invites at our discretion based on capacity and fit. By joining, you agree to receive product updates, onboarding messages, and occasional announcements at the email you provide. You can unsubscribe at any time using the link in any email or by contacting us.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes. All rights not expressly granted are reserved by us.

You agree not to:

• Break the law or any applicable regulation while using the Service.
• Copy, reverse-engineer, decompile, scrape, or extract source code, models, or data from the Service.
• Probe, scan, or test the security of the Service, or attempt to bypass authentication or rate limits.
• Submit content that is unlawful, deceptive, discriminatory, infringing, harmful, or that violates anyone's privacy.
• Use the Service to build a competing product or to train a competing model.
• Resell, sublicense, or share access to the Service without our written consent.
• Interfere with other users' access to the Service.

We may suspend or terminate accounts that violate this section, and may remove content that breaches these Terms.

You retain ownership of all content, candidate information, and other data you submit to the Service (“Your Content”). You grant iNGen a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, and display Your Content solely to provide, secure, and improve the Service.

You represent that you have all rights, consents, and authority required to submit Your Content, and that doing so doesn't violate any law or third-party right (including privacy laws applicable to candidates).

The Service — including software, models, designs, interfaces, text, graphics, and logos — is owned by iNGen or its licensors and is protected by intellectual property laws. These Terms don't transfer any ownership rights to you. You may not use our brand, trademarks, or logos without our prior written consent.

If you send us feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use them without restriction or compensation. We're not obligated to keep feedback confidential.

The Service may link to or integrate with third-party services (for example, identity providers, calendar tools, or ATS systems). We don't control those services and aren't responsible for their content, terms, or privacy practices. Your use of third-party services is governed by their own terms.

We may make beta, preview, or experimental features available. These features are provided “as is”, may be unstable, may change or be removed without notice, and aren't covered by any service-level commitments.

Our handling of personal information is described in our Privacy Policy. By using the Service, you consent to that handling. We process personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth), and other privacy laws that apply to you.

Some features may require payment. Prices, billing cycles, and refund terms will be shown before you purchase. Unless stated otherwise, fees are non-refundable and exclude taxes, which are your responsibility where applicable. You authorise us to charge your designated payment method for amounts due.

We're continuously improving the Service. We may add, change, or remove features at any time. We'll give reasonable notice for material changes that adversely affect paid features. We don't guarantee the Service will be uninterrupted or error-free.

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, fail to pay fees, or pose a risk to the Service or other users. Sections that by their nature should survive termination (including those covering content, intellectual property, disclaimers, liability, and governing law) will survive.

Except as expressly stated in these Terms and to the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy of outputs. iNGen's outputs are aids — final hiring decisions remain yours.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, arising out of or in connection with these Terms. Our total aggregate liability for any claim won't exceed the greater of (a) the fees you paid us in the twelve months before the claim, or (b) AUD 100. Nothing in these Terms limits liability that cannot be limited under applicable law.

Some statutory guarantees (including under the Australian Consumer Law) cannot be excluded. Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under those laws. Where we're permitted, our liability for breach of a non-excludable guarantee is limited to re-supplying the relevant services or paying the cost of re-supply.

You agree to indemnify and hold harmless iNGen, its affiliates, and their personnel from any third-party claims, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Service, or your violation of any law or third-party right.

Neither party is liable for delays or failures caused by events beyond reasonable control, including natural disasters, internet outages, power failures, pandemics, labour disputes, or acts of government.

We may update these Terms from time to time. If we make material changes, we'll notify you by email or by posting a notice in the Service. Your continued use of the Service after changes take effect means you accept the updated Terms.

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict-of-law principles. The courts of New South Wales (and courts hearing appeals from them) have exclusive jurisdiction over any dispute, except that either party may seek urgent injunctive relief in any court of competent jurisdiction. Before starting formal proceedings, the parties will try to resolve the dispute in good faith for at least 30 days.

Assignment. You may not assign these Terms without our prior written consent. We may assign them to an affiliate or in connection with a merger or sale of our business.

Severability. If any part of these Terms is held unenforceable, the rest remains in effect.

No waiver. Failing to enforce a right doesn't waive it.

Entire agreement. These Terms (together with any order forms or policies we reference) are the entire agreement between you and iNGen about the Service and supersede earlier agreements.

Questions about these Terms? Email us at contact@ingenworkspace.com.